Christmas dinner is a time for the entire family to come together and enjoy a feast. You've spent hours slaving over a hot stove and checking the Turkey, and you want everyone to marvel at what you created ...
Here's a great idea to have a real family Christmas dinner!
When you all sit down to eat, is there a lively conversation between your family members or are you just watching them all around the table staring at their phones?
"It's sad but true, especially for the younger ones!"
It's certainly worth banning devices at the dining table, especially on Christmas Day. You want to promote a sense of unity amongst your family members, and how are they going to feel part of that if they're WhatsApp-ing their friends, surfing the internet or playing games?
I was thinking about this very subject when planning my own Christmas dinner and I decided on having a basket for everyone's devices so that they couldn't sit down at the table without giving them up.
And further to that point, I wondered how put out customers felt when small business owners don't answer the phone or simply let it go to voicemail? It's worth mulling that over yourself when you're planning for 2018.
"What can you do to make your customers feel part of your family?"
From everyone at The Office Genie, let me wish you a very Merry Christmas and a happy New Year. And if you'd like a gift for your own business then do give me a call on 01604 529170 and let's talk about our call handling service.
I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.
Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!
I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.
Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!
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