The Office Genie are call handling specialists based in Northampton and serving clients around the entire UK. Whenever I talk to a potential customer, I explain the top 3 benefits of call handling with us ...
The Office Genie can sprinkle a little bit of magic into your business world with our call handling service!
Many people don't realise how easy it is to get set up with us. We'll give you a special number you can divert your phones too and once programmed into your system, you just hit the Do Not Disturb button on your phone or tell it to divert if a call isn't answered by you within so many rings.
"And we'll answer the call the way you want us to!"
When a call comes through to you, our genie magic means we know, and because we’ve spent so much time getting to know your business we answer it exactly as you wish. At the very basic level, we'll take a message and email it to you, though we can send via text message as well, or simply update your CMS so it pops up next time you or your team look for new leads.
So that's how the genie magic works, now what are the top 3 benefits of call handling with us?
Firstly, you're in total control. Apart from us answering the call the way you want us too, you can divert all calls, just divert calls when you're busy or if it isn't answered, divert after so many rings, and many more options. You have total flexibility as to how much, or how little, we do for you. And you'll be surprised at how much extra control of your day that gives you!
Secondly, your customers get a much better impression of your business. This is especially important for solo-entrepreneurs because your callers don't get a voicemail, they get to talk to an actual person. Did you know that 80% of callers who reach voicemail hang up and go elsewhere?
Lastly, we are hugely experienced at what we do. We answer every call with a smile and have been doing for over 10 years. There's always a genie to answer your call and we can offer a 24/7 service if you need us too.
So those are the top 3 benefits of call handling with The Office Genie, but I'm going to give you another one: we're not just call handlers, we're Virtual Assistants too! Do you need us to send out marketing materials? Book appointments directly into your diary? Organise travel and accomodation for you? Whatever you need, The Office Genie can sprinkle a little bit of magic into your business world.
"Would you like to know more?
You can call us on 01604 529170 to talk about your business' call handling needs or send us an email enquiry and we'll call you.
I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.
Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!
I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.
Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!
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