Jacqui Frost

The Office Genie: Working Their Magic

Helping our clients at work, rest and play ...

Posted on: 24/04/2014   By: Jacqui Frost

This week's blog post is going to be all about The Office Genie. For a change, rather than talking about ourselves, I'm going to let our customers do most of the talking. The theme for this week is "a Mars a day helps you work, rest and play", so I am going to put some of our testimonials into those groups for you ...

We all know the slogan ''a Mars a day helps you work, rest and play'' but did you know The Office Genie does too? Many of our clients think so!

We all know the slogan ''a Mars a day helps you work, rest and play'' but did you know The Office Genie does too? Many of our clients think so!

I was writing a webinar the other day and talking about how you can gain hours in your week, simply by not answering the phone yourself. Just think about how you could spend those hours?

You could get more work done, you could find time to wind down and relax or you could even find time to do those things you used to have time to enjoy – like golf, horse riding, shopping etc.


"Last call of the day taken by The Office Genie was a prospect I'd spoken to in September last year and following a quick call back is now a £6k job for April. I'd either have missed that call or had it on divert to my mobile in the car, which is never the best impression."

Mark Powell, MPD Creative

"I had just about given up hope of finding a company to deal with our overflow of incoming calls. The companies I had used in the past were awful, one company couldn't even get our company name right! I wanted my clients to believe that whoever was on the end of the phone were actually sat in my offices. The Office Genie has given me just that, so much so that when my sister recently rang to speak to me, she thought we had taken on new staff.

The Office Genies are ever so helpful and really do feel like an extension of the Bristol Bifold team, they are much more than just a call answering service. I would happily recommend them to anyone thinking of using a service like this."

Simon Lippett, Bristol Bifold

Lee Andrews of www.labsclinic.co.uk talking about using The Office Genie


"We would like to thank The Office Genie so much for all their help. When Tim was rushed into hospital we just didn't know what to do. The Genies cancelled the booked appointments and advised clients of what was going on. Knowing the business was being looked after by the Genies was a weight off our mind.

The best bit for Tim was knowing that he could ease himself back into work gently, with the Genies fielding all the calls he was under no pressure from his clients to rush back to work. When he was ready to go back to work they handled the difficulty of his limited diary just brilliantly."

"Now he is well again the business is going from strength to strength, something which wouldn't have happened without the Genies' help."

The Hunt Family, Apollo Blinds


"When I was out of the country on holiday for a week, I used the telephone call handling services of The Office Genie. During this week a potential client calls and due to the excellent services of The Office Genie, they were able to give me a full brief of my client's requirements straight away by email and text message, which allowed me to call the client at a convenient time during my holiday and ultimately win the business! The contract is one of my largest to date!

"I would definitely recommend The Office Genie to anyone, for their professional and efficient service and to make sure you don't miss out on crucial business."

Claire Finn, PlanIt Perfectly

So if you would like to know that you are in safe hands, no matter where you are and what you are doing, call The Office Genie on 01604 529170 and we'll talk you through the process.

Until next time ...


More about Jacqui Frost ...


I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.

Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!

I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.

Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!


+44 (0) 1604 529170



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