We buy products and services just as those we sell to do, and often for the same basic reasons. It's useful to try to consider the service you provide from a pure customer perspective i.e. without the assumptions and internal knowledge we possess.
Calling a company only to find that there is no one available to take your call is a special kind of frustrating. Voicemail doesn't cut it in the business world, people simply hang up, dial the next business on their list and spend their money elsewhere.
How, when and who answers your business calls plays a crucial role in determining the reputation of your business. No consumer wants to be spoken to by someone who is rude, unhelpful and desperate to get off the phone. Rather, they want someone who is friendly yet professional, helpful not fawning, efficient, but able to give you as much time as you want.
Using the right telephone call handling service can instantly improve your customer service, simply by ensuring the phone is always answered and is done so politely and professionally. A call handling service will improve your customer's opinion and the more satisfied the customer, the happier the business owner.
"But, could a telephone call handling service do more for you?"
Well, whether you're struggling for time to complete your to-do list (which most business owners are), or you're currently stuck in the awful cycle that involves you working in your business to convert and retain clients, leaving you with no time to work on it, a call handling service can help!
If you need uninterrupted time to get vital business tasks done, working without the distraction of a phone is a great benefit! If you don't think phone calls are a distraction, did you know, it'll take you at least twenty minutes to get back on task after being distracted by a phone call?
Furthermore, if you ever feel stressed about certain particulars - such as going on holiday or during busy periods – the best call handling service can be used on a short-term or contracted basis. That means you can take a break or serve more customers without worrying about a missed call again.
Even if you're a one-person band who can handle everything, eventually you'll need to nip to the toilet and you know that'll be when your dream customer calls. Having the option to divert your calls might just be that safety net; it's peace of mind.
By improving your customer service, making the most of your time and eliminating stress and worry, the chances are that your customer acquisition and customer retention rates will improve. Not only growing your business, but growing your profit margin too.
"And who would turn their nose up at a few extra £££ in the bank?"
So whether you just need a few days phone cover, if you often find it difficult to answer your calls and do your job, or you just spend hours playing telephone tag, perhaps it's time to consider using a telephone call handling service like ours?
Until next time ...
For more information regarding The Office Genie and the services we can offer, please contact Kelly on 01604 529170 as we'd love to speak with you!
I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.
Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!
I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.
Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!
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