The typical office setup for small to medium sized letting agents is to have a main telephone number that rings on everyone's desk phones. Whoever picks up the call deals with the enquiry.
But that means that all your letting agents are regularly out and about showing properties or on the phone working out the tenancy agreement. You don't want to miss speaking to that new landlord with a hot property to rent or that new professional couple with their deposit ready to go, do you?
"You can't rely on your voicemail!"
A vast majority of callers won't leave a message. You may think that the market is so competitive right now that they will surely call back, but in the meantime, they've found another property with another letting agent. You've lost the deal, and your commission is out of the window.
So what's the solution? Well, put simply ... use a call handling service like the one The Office Genie provides. Whatever time of day it is, when your team is out and about showing properties or on the phone themselves, calls will divert to us after a few rings and we'll answer them for you.
But it's not just about taking a message like most call handling services do; we can go far further than that. We can coordinate with your team's diaries to book appointments and even answer questions the caller may have about a property, maintenance or your tenancy agreements. That's subject to the information you give us, of course, and it does need to be kept up to date.
"So are you letting agents so busy that you're missing calls?"
Talk to the Office Genie on 01604 529170 or click here to send us an email enquiry if you're rushing out to your next property showing. After all, the more calls that get answered, the more properties that get let, yes?
And that can only be a good thing for any forward thinking letting agents!
I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.
Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!
I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.
Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!
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