Jacqui Frost

Telephone Answering: The Rumba Of The Office

Seamless integration is the name of the game ...

Posted on: 29/05/2014   By: Jacqui Frost

Why is telephone answering like a Rumba? Well, have you ever watched Strictly Come Dancing (or Dancing With the Stars) and heard the judges complain that the Rumba was just a lot of posing? In this slow Cuban dance, the lady makes exaggerated hip, arm and head movements and the gentleman simply shows off the flowing movements and lines created by the lady ...

Our very own Jacqui and Anton from Strictly Come Dancing posing as a team, just as The Office Genie poses as part of your team with our telephone answering!

Our very own Jacqui and Anton from Strictly Come Dancing posing as a team, just as The Office Genie poses as part of your team with our telephone answering!

Successful dancers move seamlessly from one pose to another, with each 'stop' or pose flowing into the next, so the audience doesn't see the stop/start of the elements. The Office Genie are a telephone answering service that is as seamless as a good Rumba!

We like callers to believe that we are part of your team. We cheerfully greet your callers with the name of your business, just as if we were right there in your offices! We pass messages as soon as they come in, so you can act on them as soon as is convenient for you. If you tell us you are out for the afternoon and won't be back until tomorrow, we will tell your callers that you are out of the office today but will return calls in the morning. If you have simply popped out for lunch, then we'll tell them you will call back later!

Just as the gentleman in the Rumba shows off the lady's movements, we like to make you look good to your clients. Our aim is for it to never seem as if the enquiry got stalled between our office and yours. We believe that your prospective clients should never know that we are not your staff. We love to be your guys and gals in the office! We are there to confirm to callers that they are doing the right thing in calling you and that 'we' (your company) know what we are doing.

To show you off even further our telephone answering doesn't stop at 5.30 on Friday night. Did you know that we offer a 24/7 call handling option? Depending on your unique needs, you can also opt for out of hours voicemail, Saturday call handling, or short term cover when you or your receptionist need to take a well-earned break.

Our client David, from Deanem Collections said: "Since we have been using The Office Genie telephone answering service I have been very impressed by the professional manner in which they handle our incoming phone calls. The phone is answered in the manner we would expect a member of our office staff to answer the call. The biggest advantage other than the cost saving is that we receive full contact details for the caller. I was pleased to be told by a client just before Christmas, that he was very impressed with 'our receptionist'."

For a telephone answering service that flows as smoothly as a good Rumba, you should call us on 01604 529170. Allow us to show you off to your best advantage!

Until next time ...


More about Jacqui Frost ...


I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.

Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!

I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.

Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!


+44 (0) 1604 529170



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