Jacqui Frost

Snow White And The Seven Dwarfs

C'mon and meet the Genies ...

Posted on: 05/12/2013   By: Jacqui Frost

When we looked at the theme for this month, Snow White and the Seven Dwarfs seemed an appropriate one to compare with my team of Genies. Especially now we have taken on our apprentice making us a team of eight made up of me and seven Genies ...

Of course, I'm Snow White but which personality belongs to which Genie?

Of course, I'm Snow White but which personality belongs to which Genie?

Now obviously, as the boss, I am Snow White and the description "skin as white as snow, lips as red as blood, and hair as black as ebony" is not far wrong! But what about Bashful, Doc, Dopey, Grumpy, Happy, Sleepy and Sneezy then?

Well, I'll be honest ... it didn't really seem fair to assign some of these to the team. I mean, none of them are grumpy, dopey is a bit of an insult and sleepy doesn't really sell us well, does it? I would like to introduce you to our team of Genies though; so here are some mini bio’s:

  • CIARAN – Apprentice Genie

    • Describe yourself in 3 words - Honest, Caring and Friendly

    • Favourite Colour – Purple

    • If you could do one thing by wiggling your nose – Make the sun Shine

  • SELENA – Phone Genie

    • Describe yourself in 3 words – Committed, Enthusiastic and Hardworking

    • Describe your family to us – Huge, Manic, and Testosterone Overload

    • Tell us something that none of our customers would know about you - I have 6 sons aged between 3 and 10 years

  • SARAH – Phone Genie

    • Describe yourself in 3 words – Laidback, Happy, Emotional

    • Favourite Food - Curry

    • Pet Peeve in Life - Bad drivers who don't indicate

  • DIONE – Phone Genie

    • Describe yourself in 3 words – Fundraiser, Runner and Coffee-Addict

    • If you could be an animal which would you be and why – Cat - so I can sleep and eat all day

    • Biggest Accomplishment - Running marathons and raising over £18,000 for Alzheimer’s Research UK

  • JENNY – Marketing Genie

    • Describe yourself in 3 words – Crazy, Dedicated and Intelligent

    • What did you do before The Office Genie - Lots of customer service work as well as a couple of showroom/resource centre management roles.

    • If you could be an animal which would you be and why – Giraffe – it’s the only way I will ever be tall, thin and graceful!

  • MO – Phone Genie

    • Describe yourself in 3 words – Tenacious, Mum, Caring

    • Which song gets you dancing – Great Balls of Fire

    • Tell us something that none of our customers would know about you – I sang on the stage at the Grand Ole Opry

  • TINA – Phone Genie

    • Describe yourself in 3 words – Reliable, Sensitive, Feisty

    • Pet Peeve in Life - Rudeness and Bad manners

    • If you could do one thing by wiggling your nose - Housework

  • JACQUI – that’s me! Chief Genie

    • Describe yourself in 3 words – Loyal, Honest, Workaholic

    • Favourite Colour - Genie Pink (Purple comes a close second)

    • Biggest Accomplishment - Finalist – Best Business Enabler at National Entrepreneur Awards 2013

In 2014 we will be sending out a newsletter and each month will highlight one of our genies so that you can get to know the team better. You can sign up to our newsletter by clicking here and giving us your details.

Until next time ...


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More about Jacqui Frost ...


I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.

Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!

I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.

Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!


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