Sleeping Beauty: Finding Your Prince Charming
Without needing to kiss any frogs ...
Posted on: 02/12/2013 By: Jacqui Frost
Do you remember the story of Sleeping Beauty? The princess was cursed by a jealous fairy to die once she has pricked her finger on the spindle. Fortunately, one good fairy was able to reduce the death curse to a sleep of a hundred years, to be broken by a kiss from a prince ...
A combination of our call handling service, the TPS and CTPS will help you to find your Prince Charming without needing to kiss any frogs!
I think The Office Genie, in conjunction with the Telephone Preference Service (TPS), are like the good fairy as we help the well known curse of the small business owner ... the unsolicited call.
No sooner have you registered your business telephone number, or moved premises, you are bombarded with unsolicited calls. They come in all shapes and sizes – surveys, magazines selling advertising space, alternative energy suppliers, insurers, communications firms ... the list is endless!
Now, some of them have no idea what an unsolicited call is – we should know, we speak to them daily. The non-UK call centres don't have to abide by the same rules as the UK ones. However, if you are making direct marketing calls in the UK, you need to check whether the person you are ringing has registered with the TPS.
There is some confusion between TPS and Corporate TPS (CTPS). TPS is for individuals – defined in this case as consumers, sole traders and partnerships (except in Scotland) whereas CPTS is for limited companies, limited liability partnerships in England, Wales and Northern Ireland and any partnerships in Scotland. This includes schools, government departments and agencies, hospitals, PLC’s and other public bodies
We always encourage our customers to register with the relevant service as it allows us to explain to callers that they should not be ringing us. Those that know their job will desist quickly, quietly and politely although we do get some obnoxious ones. However, the rules of TPS allow us to ask for their name, telephone number and address, which by law they should provide us with. We can then register a complaint with TPS.
For a long time (though not quite as long as 100 years), it seemed that TPS didn't do anything. Recently, there have been huge fines for companies by the Information Commissioner’s Office (ICO). The ICO will look at the information provided by TPS and determine action for the breach of regulations. Two interesting articles regarding recent call centre prosecutions can be found by clicking here and here.
As a business owner, you need to keep your number out there, don't you? Otherwise, how will you find your Prince Charming, that elusive customer who is just perfect for your business?
The Office Genie, along with TPS and CTPS, can make sure that you aren't cursed to receive more unsolicited calls than you do enquiries! By using our call answering service you can see from your messages which are possible Prince Charming’s for you to chase down and which you can safely ignore because we have dealt with them for you.
If you are tired of interrupting your day to tell a call centre to stop bothering you, buy yourself some focussed, uninterrupted time by calling us on +44 (0) 1604 529170 or click here to ping over an email because we can help your business find its Prince Charming without you having to kiss any frogs!
Until next time ...
THE OFFICE GENIE
I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.
Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!
I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.
Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!