I don't know about you but sometime I get very frustrated by how people are using their mobile phones. Just because you can use your mobile anywhere doesn't mean that you should and noisy or busy places can cause real problems during a conversation ...
taking a call in an noisy place isn't always the best idea
You would be amazed at the number of calls that we take from people who are driving along with the window down, stood in a queue or buying a sandwich. It is so frustrating when you know that the person on the other end is not focussed on the call. But it is worse than that, it displays a lack of respect both for the person you are calling and the people around you.
So top tips to make every call calm for all parties:
Don't talk too loudly or hold the phone close to your mouth. It can distort the sound of your voice and makes it very difficult for the person on the other end to understand you.
Multi-tasking is the biggest no no for mobile phone use. So don't make a call whilst in the bank or queuing for a sandwich!
Can the person you are calling hear you above the background noise? Will your telephone call disrupt people nearby? Always try to create some space around yourself when you are making a call.
If it's private don't talk about it in public. Personal details should never be shared in public, always find somewhere a little private or ask the caller if you can call them back.
Don't use your phone in inappropriate places. E.g. Bathrooms, elevators, hospitals, waiting rooms, trains, buses, trams, meetings, libraries, museums, places of worship, school, lectures, live performances, funerals, weddings, cinemas, theatres etc
Learn to text - there are many places where it might not be good to talk but its ok to text. But obviously not in a cinema or theatre where the backlit screen will be disruptive to your neighbours.
Although technology allows us the freedom to be in contact with anyone anywhere that doesn't mean we have to take advantage of that. I think sometimes we walk around in our own little bubble focussing on what we need to achieve and we forget that making a call on our mobile has a wider impact.
So, as you are hurrying round doing your Christmas Shopping this month, think before you answer that call; is the queue for this year's must have the best place for this conversation? If you need to answer it, explain where you are and arrange to call them back as soon as you find somewhere quiet!
Until next time ...
More about Jacqui Frost ...
THE OFFICE GENIE
I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.
Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!
I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.
Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!
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