Jenny Eaton

Scooby Doo: The Case Of The Indecipherable Caller

You don't need Mystery Incorporated ...

Posted on: 20/11/2014   By: Jenny Eaton

Sorry, could you repeat that? Yes I got the first bit, but you dropped out at the end of the sentence. Can you hear me? That's better, so you're looking for ... Sorry, could you repeat that for me? I had a call like that last week ...

You don't need Scooby Doo and Mystery Incorporated to answer your calls and decipher what they're saying, you need The Office Genie!

You don't need Scooby Doo and Mystery Incorporated to answer your calls and decipher what they're saying, you need The Office Genie!

Following an email conversation, I had decided that it would be much simpler to talk to him over the phone to clarify exactly what the gentleman was looking for. When we finally connected he was on his mobile, on a train I believe! It seemed that signal gremlins had it in for us.

It took four phone calls for us to clarify what he was looking for and what we could provide for him! At the end of the call I felt the need to clarify what I had understood in an email just in case I had misinterpreted those sentences that came through a little garbled.

Given that we can take around 400 calls a day, you can imagine we get our fair share of mobile calls. In fact, some days it feels like we work with Scooby Doo and the Mystery Incorporated crew. We have calls from Africa where the caller passes what they want to say through some member of the town who has a little English; often we need to use our phonetic alphabet to clarify that we are talking about the same thing.

Then there are those people who ring from their mobiles in the summer, with their car windows down. The wind rustling by, the sound of other cars and the sat nav giving directions can all inhibit the clarity of the conversation.

I had a call the other week where the person clearly thought they would call whilst they had the chance and before they forgot. Unfortunately they were making barista style coffee, I could hear the milk frothing louder than I could hear the person talking! It's right up there with the busy mum calling whilst the milk cools and she is jiggling a baby about to try and keep the wails to a minimum. We all know that it doesn't work and determining the reason for the call can be a bit of a mystery.

Of course sometimes the problem isn't the caller! If you are calling your clients back on your mobile then you might be able to hear them perfectly but they might be struggling to follow what you are saying.

The joy of our service is that if you have a straightforward message to pass back to your clients you can reply to our emailed message and we will call your client back for you. It really does take the mystery out of the situation for both you and the client!

So for a call handling service where language, signal and background noise is a challenge we thrive on, call us on 01604 529170 or click here to ping over an email to find out how we can help you solve the mystery of your indecipherable callers!

Until next time ...


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