Jacqui Frost

RomCom Call Handling: It Pays To Be Awake

Have your clients eloped 'while you were sleeping'?

Posted on: 12/06/2014   By: Jacqui Frost

If your business call handling relies on an answerphone, you might as well be at home sleeping as far as your customers are concerned. In the 1995 blockbuster ''While You Were Sleeping'', Peter lay in a coma as his rescuer and self-proclaimed fiancée Lucy (Sandra Bullock) fell in love with his brother Jack ...

Similarly, if your clients are greeted by an answerphone when they call, they may very well 'fall in love' with one of your competitors while you are 'sleeping' (or generally unavailable).

Research has shown that a staggering 80% of callers ringing you for the first time will move on to the next supplier on their list if they reach an answerphone. Can your business afford to lose 80% of its potential new clients while you are 'sleeping' without a call handling service?

"The Internet is a double-edged sword. It makes you more visible to potential customers, but it also makes it easier for potential customers to find your competitors!"

If they can't get hold of you on the phone, but can speak to your competitor, they may very well choose to go with your competitor even though your product or service is superior. As the telephone is often the first point of contact a potential client has with your business, if they aren't charmed with your call handling you'll never get a 'date' with them.

In 'While You Were Sleeping', Lucy was originally in love with the handsomer, more successful brother, Peter. When he was no longer able to talk to her due to his being in a coma, she fell in love with his plainer (but conscious!) brother, Jack.

Have you watched 'While You Were Sleeping'? If so we'd love to hear what you thought of the plot. Please tell us in the comments section below.

Part of the reason that Lucy fell so deeply in love with Jack was that she enjoyed the warmth of his family and didn't feel lonely anymore. Likewise, engaging a call handling service can help your future clients to fall in love with your business.

Even if you as the business owner are not available, if your callers reach a real human who can have a conversation with them, they are much more willing to wait for your call before going elsewhere.

If you need an appointment to go out and see your clients to price up, we can book that whilst they are on the call. They will feel as if they have made progress and taken the first step even if they haven't reached you. And of course, while you're with your clients we will be working our call handling magic and booking you even more appointments!

If clients have eloped from your business 'While You Were Sleeping', wake up and call us on 01604 529170. As Jack said to Lucy in the movie, we want you ... not to be unhappy with your call handling!

Until next time ...


More about Jacqui Frost ...


I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.

Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!

I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.

Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!


+44 (0) 1604 529170



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