How To Know If You Need Call Handling Or A Virtual Assistant

That depends on how busy you are ...


The Office Genie is well known for our call handling service though more and more of our clients are now requesting extending their service with us being their virtual assistants too ...

Whether you need call handling or a virtual assistant, The Office Genie is here to support you!

Whether you need call handling or a virtual assistant, The Office Genie is here to support you!

copyright: morganka / 123rf stock photo (licensee)

But how do you know when you need us to just answer the phones and how do you know when you need us to do more for you? Well, that rather depends, doesn't it?

"Put simply, how busy are you?"

The larger your business is, the more chance you will only need us for call handling. Remember, we can act as an overflow for your calls when you're really busy, or we can be your receptionists, answering all the calls you receive and putting them through to the right people. And when someone is unavailable, we can take a message and email them or send them over to a group email address to be picked up by another team member.

But the smaller your company is, then the busier you're going to be, so doesn't it make sense to delegate some of those vital, regular, and sometimes unliked, business tasks, with us acting as your virtual assistants?

You know what I mean, don't you? Booking travel and accommodation, transcription, bookkeeping, social media and mailshots to name but a few. These are all things that take up your time and stop you from doing what you do best, growing your business!

And don't forget that we can sit somewhere in the middle of all that by not only answering your calls but dealing with enquiries to give callers more details about you, your business and your products and services over the phone. We can book appointments for you and even send out brochures and other marketing materials if you'd like us too.

So what do you need The Office Genie to do for you? Answer overflow calls? Act as your receptionists? Deal with enquiries? Or even be your very own virtual assistants? It's entirely up to you!

"Call Handling or Virtual Assistants?"

Why not give us a call at The Office Genie and let's explore how we can help you? However you need us to support your business, let's identify your needs and move forward from there.

Call us on 01604 529170 or take a look at our call handling and virtual assistant service pages on our website. We look forward to hearing from you soon.

Until next time ...



More about Jacqui Frost ...


I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.

Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!

I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.

Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!


+44 (0) 1604 529170


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