How To Hire A Receptionist

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If you're looking to hire a receptionist then there's a lot to consider, isn't there? Full time or part time? Career starter or highly experienced? Depending on the tasks you want them to perform, you'll try to hire an exact match ...

If you want to hire a receptionist, think about The Office Genie as an alternative!

If you want to hire a receptionist, think about The Office Genie as an alternative!

copyright: racorn / 123rf stock photo (licensee)

When people say 'receptionist' they're usually referring to someone who performs either or both of these important roles:

  • Answering the telephones

  • Greeting visitors

Depending on the size of your business you may need a couple of receptionists to ensure your 'front desk' is fully staffed at all times. It doesn't look very good if your only receptionist is talking on the phone and signing for a package when your new client arrives.

"So if you're looking to appoint someone, there's an awful lot to consider!"

You've got to write the job description first, and the more tasks you give them (think of copytyping, updating your CMS, organising travel and accomodation, mailshots and maybe even a little hospitality), the more specialist that person becomes.

If they're front desk and meeting visitors, then see them face to face during the first interview to understand their personality. If they're answering calls, then speak to them initially on the telephone and hear their manner for yourself. They're going to be your first point of contact, so it's essential you get this right.

And then there's the time to interview them, the cost to the business for training them, the burden on your payroll and all the paperwork that goes with hiring an employee and keeping them both happy and productive and a good member of your team.

"But what if The Office Genie could offer you an alternative?"

You may be surprised to learn that we're not just expert call handlers, we're also very good at being virtual assistants too! We can do 90% of what a physical receptionist can do for you, but remotely, and it will cost you a whole lot less too.

Yes, if you're big enough then a receptionist is a probably a good idea, but who answers the phone when they’re busy with another task? Why not pass your overflow calls to The Office Genie?

Whether it’s instead of - or as well as - a receptionist, The Office Genie is an excellent (and cost effective!) solution to sprinkle some magic into your business world by answering your phones and maybe even being a virtual assistant when you need us?

Why not give us a call on 01604 529170 and hear us at work? Or if you're a little busy right now, click here to send us an email and we'll call you and let's see how we can help you.

Until next time ...



More about Jacqui Frost ...


I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.

Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!

I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.

Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!


+44 (0) 1604 529170


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