Jacqui Frost

How Telephone Answering Can Give You Your Life Back

And that 'Thank Crunchie It's Friday' feeling ...

Posted on: 10/04/2014   By: Jacqui Frost

For many of our clients, telephone answering is the key to getting some sort of work/life balance now they are their own boss. Often the hardest thing for them to reconcile is the dream they once had ...

Do you remember that Friday feeling? If you seem to have lost it by working for yourself, our telephone answering service can give you it back again!

Do you remember that Friday feeling? If you seem to have lost it by working for yourself, our telephone answering service can give you it back again!

A dream where they would be able to spend more time with the family and not work 24/7. The reality for some is they work every hour available just to keep the business going.

Working for yourself is very different to being employed. When you are employed you can stop work on Friday night and take your partner away for a romantic weekend or spend it mountain-biking with the children, without feeling guilty. When you work for yourself, each moment that you take for yourself is spent thinking about everything that still needs to be done. You can find yourself feeling as if you are neglecting the business or your clients.

The biggest difficulty, especially in the early days, is that you make yourself readily available to your customers – they ring you, you answer, you deal with their issues immediately, the customer then expects this service all the time. But as you get bigger with more products, more clients, more work, it becomes very difficult to keep up that level of attention to all your clients. Often you find yourself working at the weekends – you certainly lose the 'thank Crunchie it's Friday' feeling!

One of the quickest, easiest and smartest ways to train your clients not to rely on instant access to you is to step away from the telephone. By using a telephone answering service they lose the instant access but, if you are clever about it, not the results.

"A quality telephone answering service will ask for a message and encourage your clients to tell them exactly what the issue is and precisely what they need you to do, so that you can take the necessary action before you call them back!"

Do you have some really demanding clients that like to break into your weekend, so that you are afraid of having a weekend away let alone a romantic break? Well, no more! The Office Genie offers live telephone answering on a Saturday, so we can take a message for you and, more importantly, explain to your client you are away for the weekend, but that you will get the message and take any action required first thing on Monday morning.

It is a much better solution than using an answerphone, because the Genie who answers the phone can reassure your client that they are still important but that you are having your first weekend away with - or without - the children in many months. Something that doesn't come across in the same way via a recorded message.

The other upside is that over time, your clients will get used to speaking to the telephone answering service and not having immediate access to you – so once again you'll be able to shout:

"Thank Crunchie It's Friday!"

So, if you desperately need to take your partner away for the weekend and get your life outside of your business back, call me on 01604 529170 to find out how our telephone answering service can make life easier as your business grows!

Until next time ...


More about Jacqui Frost ...


I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.

Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!

I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.

Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!


+44 (0) 1604 529170



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