This is second SME Northamptonshire Business Awards, following on from the tremendous success of last year. It's a very a credible opportunity to support and share the vision of raising the profile of industrious, hardworking and enterprising SME’s in the county of Northamptonshire.
"The Office Genie has been shortlisted for the prestigious Best Customer Service Award!"
We've worked very hard over the past 10 years to perfect what we do for our clients. Answering the telephone for them (and assisting them virtually) has to be done right because it's not just our reputation at stake.
We always ensure we exceed our clients' expectations before, during and after using our services, and we're constantly investing in building long-term relationships and providing a service that is consistently outstanding.
The Best Customer Service Award is decided solely by a public vote and that's why we have a huge favour to ask you. Would you vote for us? It'll just take a minute of your valuable time and you can vote by clicking here and giving a few details.
Thank you in anticipation and we'll let you know the result of the vote.
I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.
Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!
I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.
Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!
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