Jacqui Frost

Duchess Of Cambridge, Sisyphus And Call Handling

How to avoid the fate of repetition?

Posted on: 11/09/2014   By: Jacqui Frost

Do you know what links the story of Sisyphus, the Duchess of Cambridge's latest pregnancy and Call Handling? Have you heard of Sisyphus? He was the King of Ephra (modern day Corinth) who received his punishment by being forced to roll ''an immense boulder up a hill, only to watch it roll back down again and to repeat this action for ever''. Any ideas about the link yet?

ace team, chile

Well, it's all about going back to beginning and repeating things over again. The Duchess of Cambridge has announced her second pregnancy this week - everyone here at The Office Genie wishes her well in the coming months. It seems that her pregnancy once again sees her suffering with acute morning sickness; hopefully this time she will not need to be hospitalised.

How does Call handling fit in? Have you ever been on the verge of a well rounded phrase, literally have it on the tips of your fingers when the phone rings? It happens to me quite a lot. I am just in the middle of finishing a proposal email when the phone rings and, by the time I have finished the phone call, I can't remember what I was about to say in the email!

So you have to go back to the top of the email, read it through again and still when you get back to the bottom, you can't remember the important point you felt you really should make. Unfortunately, sometimes this point is lost forever and you end up taking out your half written sentence and putting something else in its place.

The joy of using a call handling service is that you can put all your calls through to them whilst you are writing the important emails. Or perhaps you are having a strategy session, trying to map out where your business or your marketing is going. There is nothing worse than having the ideas for a complete sequence in your head, not writing them down quick enough, then being interrupted and not being able to remember what was next when you return.

Recent studies have shown that each interruption can cost you up to 23 minutes in lost time whilst you try to get yourself back in the groove. They also suggest that you can face an average of 4 interruptions in each hour. Quite how we ever manage to get all our work done if that is the case, I can't fathom, though it might explain why so many people suffer from stress!

So by using a call handling service you can stay focused for longer and reduce your lost time by 23 minutes for each phone call. So you will gain 2 hours of time for every 8 phone calls that your service answers. People don't believe me when I say:

"Call handling is giving people
the gift of time!"

To find out more about how our Call Handling services will stop you from a fate similar to Sisyphus call us on 01604 529170, we would love to give you the gift of time!

Until next time ...


More about Jacqui Frost ...


I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.

Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!

I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.

Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!


+44 (0) 1604 529170



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