Well, as Jenny explained in her last blog post, sometimes our callers are a bit like Donald Duck and it's very difficult to understand them. He is described on Wikipedia as 'semi intelligible' so when we get callers using mobiles in bad signal areas, we rely quite heavily on the phonetic alphabet ...
Thankfully, all of Donald's friends can understand him, but back in the real world, a good call handling service always use the phonetic alphabet when it's difficult to hear callers!
So I thought I would share the phonetic alphabet with you. It's used throughout the English speaking world and you might find it makes it easier when clarifying things like post codes and the spelling of names with your suppliers and clients alike.
The phonetic alphabet was first developed by the International Civil Aviation Organization (ICAO), and was then adopted by many other international and national organizations, including the North Atlantic Treaty Organization (NATO) before finding its way into general use.
It's like the great grandson of the much older International Code of Signals (INTERCO), which originally included visual signals by flags or flashing light, sound signals by whistle, siren, foghorn, or bell, as well as one, two, or three letter codes for many phrases.
In today's world of telephone communication it is far more valuable to us as call handlers than flashing lights when it comes to confirming the spelling of names and postcodes. It is also easier when you know it by heart as it saves you having to think of a word associated with the letter, which can sound unprofessional.
So if you'd like to use a professional call handling service that uses the phonetic alphabet to clarify important information on your behalf, call us on +44 (0) 1604 529170 or click here to ping over an email and we'll charlie-alpha-lima-lima you right back!