We've all heard the horror stories of people calling small businesses and getting through to an international call centre to take a message. Although these countries may have English as a standard language, you can tell that they're not native.
"Trying to communicate spelling and other nuances of the English language can be really frustrating!"
Which is why, as we offer a 24-hour call handling service to a number of our clients, we needed native speakers to help us out. But we can't have our own Genies working 24/7 so what was the solution?
It was to team up with another call handling service, this time in New Zealand. They're 12 hours ahead of us, so when we're asleep they're awake ... and vice-versa. They answer our client's calls when we can't.
Now we all know and love New Zealand. Apart from it being a beautiful country on the other side of the world, it is still very much British and all of the people who live there speak English as their first language.
So it made sense for us to team up with them and it is a seamless service from a caller's point of view. Thanks to the wonders of the internet, calls are connected quickly, and apart from a shift in accent, everything works exactly the same, 24 hours a day.
"Yes, they are native speakers, but not UK based. If you ask me, I think their accent is lovely!"
If you'd like to learn more about our UK based call handling service backed up by our New Zealand based peers overnight, call us on 01604 529170 or click here to ping over an email and let's see how we can help you.
I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.
Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!
I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.
Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!
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