Can A Call Handling Service Take Bookings For Me?
It's not as simple as just putting it in a diary ...
POSTED BY JACQUI FROST ON 11/01/2018 @ 9:00AM
It can be a complicated answer, but if a call handling service offers it and you have a compatible calendar then the answer is yes. But remember, most call handling services won't offer to take bookings ...
Not all call handling services take bookings for you. The Office Genie can!
copyright: flynt / 123rf stock photo (licensee)
The second part to the answer is whether your calendar is accessible online. If you want to ensure that you're not double-booking and giving yourself enough time between appointments, it's vital that access can be securely granted to a third-party like us.
"If you don't already have an online calendar, then try Google Calendar which is free and easy to use!"
There are other free options available and products like Calendly are paid for services, but much more powerful. Personally, at The Office Genie, we like Google Calendar as it's commonly used by many of our own customers so we know it well.
If you want a call handling service to take bookings for you, it's not as simple as just putting it in a diary. Do you need to factor in prep-time, travel time or nipping out for supplies? What happens if your appointments run over? It's about making the best use of your time and if you are travelling between appointments, ensuring that travel time is minimised and the routing is efficient too.
It may be worth having a single fixed appointment time at first then once you know that your call handling service can take bookings efficiently, expand the number available for them to allocate per day.
When you first work with The Office Genie, we like to get to know as much about you as possible. Apart from asking you how you want your calls answering, what to say to callers and where to send any enquiries, we'll find out everything we need to be able to take bookings. This removes a huge amount of pressure from you letting you concentrate on the appointment at hand.
"Would you like to know more?"
If you'd like to talk to us to take bookings for you as part of our five-star, award winning call handling service, get in touch with us on 01604 529170 or click here to ping over an email and let's see how we can help you.
Until next time ...
THE OFFICE GENIE
I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.
Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!
I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.
Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!