We live in a connected world where everyone has a mobile phone so voicemail has become a staple technology for everyone. Call someone, no answer, divert to voicemail, leave a message and await a callback.
"And many entrepreneurs and small business owners are happy to operate this way!"
They advertise their mobile phone number on websites, business cards and other marketing collateral, so have no problem with checking their voicemail throughout the day and then calling back when it's convenient for them. And if you're that sort of person then great ... whatever works for you.
However, there is an interesting statistic about new customers calling a business and it's this: 80% of new callers to a business won't leave a message and will go to another company where they can get their enquiry dealt with immediately.
So that's lost business, simply because you were too busy to take the call. No worries ... there'll be another one along in a moment, won't there? But how much business have you lost simply because you're relying on voicemail?
"Well, there is a better way!"
A way that ensures that all calls are answered whatever you're up to, and are answered with a smile and a human voice at the end of the line; that's to use a call handling service.
Now you may think that such a service would cost a huge amount of money each month, but do think about how much money you're losing by not having a call handling service.
Not all call handling services are created equal though. Some companies just take a message and wait for you to call in and collect them. Some email you, some text you.
Very few believe that getting to know you allows them to offer a better service. When you find a call handling service that wants to learn about you and what you do, enabling them to answer basic questions to better help the caller then you know you've found a good one.
"So a call handling service or voicemail?"
Well, that depends on the amount of free time you have, whether you want to minimise your outgoings and don't mind losing business by missing calls. Voicemail could be right for you.
But if you feel you want to have every call answered and every caller helped, you really do need to find a good call handling service who can work with you to offer a great level of customer service.
Until next time ...
Why not call The Office Genie on 01604 529170 and let's see how we can use our award winning, 5-star service to sprinkle a little bit of magic into your business world!
I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.
Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!
I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.
Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!
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