Call Handling: Is your Business Black And White?
Answering the telephone is ...
POSTED BY JACQUI FROST ON 18/05/2017 @ 9:00AM
You and your business are wonderful and complicated with thousands of subtle shades and differences. That's what makes you magical, but a ringing phone is very simple and always the same ...
We'll answer in your business name and help the caller as much or as little as you want!
copyright: dinna / 123rf stock photo (licensee)
It's either answered by a person or it isn't. That's means when the phone rings you're interrupted, or you are potentially ignoring a valuable customer.
"It's black and white!"
"But what about my voicemail?" I hear you ask. That's black and white as well because most people simply won't use it. Over 80% of callers won't leave a message, so you're left with just a phone number and no idea what they want.
"Then I'll call them back!" you say. Well, you can try, but they've already called another company. Your competitor answered their phone and got the order. You missed it and lost out.
Which is why The Office Genie does what it does. We answer the telephone for you when you can't, or don't want to. Busy on a project? Driving in the car? Meeting with a client? We'll answer in your business name and help the caller as much or as little as you want.
We can respond to questions about your products and services, we can take orders, update your CMS, send out marketing materials or simply take a message and email it to you. Whatever you need, we're there to sprinkle a little magic into your business world.
It's black and white, simple as that. Just divert the phone to us when you can't answer it and a human being will answer every phone call.
"Or a genie!"
Why not call us on 01604 529170 to see how we can help you? From just a few days holiday cover to full-on telephone call handling and Virtual PA services, whatever you need, we can help you.
Until next time ...
THE OFFICE GENIE
I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.
Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!
I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.
Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!