Call Handling For Your Customers
It's not just about you ...
POSTED BY JACQUI FROST ON 13/04/2017 @ 9:00AM
The Office Genie has been offering call handling services for over 10 years now. Our clients know that what we do frees up their time and ensures that every call is answered professionally ...
Call handling is about giving your customers the confidence to do business with you!
copyright: kurhan / 123rf stock photo (licensee)
But have you thought about call handling for your customers and clients? You know, the people who buy from you and make your business an ongoing success? They have expectations, don't they?
"They expect the phone to be answered by someone who can help them!"
Why would they call you otherwise? If they always got an engaged tone or were sent to your voicemail over and over then they're going to think you don't want to work with them and they'll find one of your competitors who can help them.
The first step to providing a good customer experience is to always answer the phone within a few rings. The second step is giving the caller the confidence that they've reached the business they were after, and the third step is to answer their enquiry for them.
And The Office Genie can do all that for you. We give you a dedicated number to redirect your calls too (divert all your calls or just the ones when you're busy or otherwise engaged) and we'll answer it in your business name, including whatever greeting you want us too.
But we go far beyond other call handling services that just take a message and email you the details, we'll answer the caller's enquiry for you, update your CMS, send them further information by email or by post and even book a meeting with them for you!
We can do all this for you, and for your customers, because we have a team of dedicated, professional Genies who sprinkle some magic into the business world's of our wide range of clients every single day.
"You'd have to be crazy to dial a number if you didn't expect anybody to answer!"
If you'd like to give your customers great service, even when you can't answer the telephone yourself, then call The Office Genie on 01604 529170 and ask about our telephone call handling service.
Until next time ...
THE OFFICE GENIE
I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.
Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!
I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.
Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!