Call Handling: Do Missed Calls Mean Lost Business?
Every call needs to be answered ...
POSTED BY JACQUI FROST ON 08/03/2018 @ 9:00AM
Did you know that a potential customer will only call a company twice if they can't get through before turning to their competitors? If they answer the phone then you've lost the business. Our call handling service can solve that ...
How much did that missed call cost you? Our call handling service means you'll never miss another!
copyright: hstocks / 123rf stock photo (licensee)
Research by BT Business has shown an even more shocking statistic. A fifth of those surveyed will only call once and the average cost of missing that call is around £1,200. That's a huge amount of lost business.
"Just because the caller couldn't
speak to someone!"
British SME's could be losing out on huge amounts of orders by not being available to answer a call. For the smallest of businesses, every call is vital, but if you're in a meeting or travelling around then letting the call go to voicemail is sometimes the only option.
Danny Longbottom, BT Business UK SME managing director, said:
''We already know from speaking to our customers that missed calls mean lost business. Companies, especially SMEs, are becoming increasingly mobile with 77% offer flexible working and 45% hot-desking, according to the research. Getting calls answered is potentially more difficult.''
The research, which looks at people’s attitudes to making and receiving calls, confirms the need for small business owners to think differently. And there is a really simple solution that ensures every call is answered when you aren't available ... a call handling service like ours.
The Office Genie takes care of our client's unanswered calls from around the United Kingdom. Whether it's a mobile number or a fixed-line service, we ensure that they never miss calls and therefore never miss business from potential new clients.
"Would you like to know more?"
If you'd like to hear more about our award-winning, five-star call handling service, do call us on 01604 529170 or click here to ping us an email and let's see how we can help you.
Until next time ...
THE OFFICE GENIE
I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.
Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!
I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.
Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!