Jacqui Frost

Call Answering: The First Step To Hollywood Dreams?

What we can learn from Breakfast At Tiffany's ...

Posted on: 20/03/2014   By: Jacqui Frost

Starting your own business is just like the movies - at least when you first start. It just seems perfect doesn't it? And even if things go wrong, it will all turn out well in the end. And then you find yourself working all hours of the night catching up on the paperwork you couldn't do when doing your own call answering - not quite the dream anymore is it?

Maybe if Holly Golightly had had a call answering service, she wouldn't have felt so overwhelmed about life? As business owners, we often feel the same!

Maybe if Holly Golightly had had a call answering service, she wouldn't have felt so overwhelmed about life? As business owners, we often feel the same!

Sometimes business owners are like Holly Golightly in Breakfast at Tiffany's not really knowing what she has got until she's walking away from it! Just like the movie, life as a business owner has its ups and downs and your passions can shift from one product and client to another.

The important thing is to not lose sight of the reason you started a business of your own in the first place! What was it you were looking for? What are you aiming to achieve? Do you still live for those goals, have you revised your aims or have they just gotten lost in trying to do everything yourself? What could you outsource: call answering, book keeping, invoicing, social media, PPC, graphic design, blogging etc?

We've all unwittingly made mistakes. For Holly Golightly it was carrying drug ring information. What has been your business mistake? What has been the biggest lesson that you have learnt? Here are a few that might resonate with you:

  • You can't please all of the people all of the time

  • You can't do it all yourself and achieve super success - you need a team

  • Giving up control of the little things in order to focus on the big things

  • Focus more on the marketing than the doing

  • Not doing your own call answering

  • Keeping track of the cashflow and critical figures

Are you getting so overwhelmed that you consider going back to employment? Don't be like Holly Golightly; remind yourself every day how lucky you are and why you do it! That's not to say you shouldn't stop every so often to see how you can improve things. Sometimes you need to step out of the day-to-day and revisit the big picture. It is from there that your plans can come together.

In defining your plan, you can break it down into smaller steps. Think about those steps and look at what needs to be done by you, what needs to be handled in-house and what you can feasibly hand-over to an outsource agency.

"By clearing your day to day to do list, you can begin driving things forward and then you can have your glamourous Hollywood ending!"

So if your call answering is a job that you shouldn't be doing then call us on 01604 765475 and we can put together a package that works best to free you up and help you live your hollywood dream.

Until next time ...


More about Jacqui Frost ...


I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.

Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!

I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.

Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!


+44 (0) 1604 529170



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