I love Buttons - not the chocolate ones, though I do like them too now you come to mention it! I mean the Pantomime character. Once, several years ago in my Amateur Dramatic Panto days, I played Buttons - a slight oddity I know because I was a girl, but anyway ...
Buttons is the faithful friend of Cinderella and The Office Genie can be the same for you! (Photo courtesy Nobby Clark/Queens Theatre, Hornchurch)
Buttons is the lovable friend of Cinderella, hail fellow, well met type, boy next door. Very loyal and protective of Cinderella. Quite often he is used as the warm up - getting the audience in the mood, making sure that everyone has a good time. Throughout the show he explains stuff to the audience so they understand what is going on and helps to build the audience's loyalty to Cinderella.
It struck me, as I was sat defining the character trying to work out how to weave him into this blog post, that Buttons is a great representative of what we do here at The Office Genie on behalf of our clients.
By using The Office Genie to answer your phones, your customers get a friendly, personal service. We lay down the tone for your ongoing relationships - helping your prospective customers know that they will be looked after by you in a friendly and professional manner.
Because we are a call handling service, not a message taking service, we are able to explain fully to your customers how things work. We can set their expectations for you, talking them through the process. We often book estimate appointments for our clients and we are fully able to explain to the caller why they should have an appointment and selling them the benefits of the appointment vs a price over the phone.
By treating your customers so well, each and every time they call, it makes it much easier for them to stay your customer. These days it is as much about the customer experience as it is about price. When you are a busy business owner, getting to the phone each and every time it rings and being cheerful and friendly (not sounding as if you have been interrupted) is not always possible - which is why we do it for you! If you are good at returning messages - or ask us to pass on information for you then your customers will remain loyal to you.
After all, everyone deserves to go to the ball - right?
Until next time ...
More about Jenny Eaton ...
THE OFFICE GENIE
I love playing with words and I have dreamed of being a writer since I was a child. With a romantic idea of scribbling away in a cold attic room with my trusty fountain pen. I have always dabbled, but until now it’s not come to much.
When I started with The Office Genie it was to provide me with a part time income to support my writing. Over time though I have developed into the Marketing Genie on a full time basis. I love it, I get to play with words all day as I try to share the dream and the passion that Jacqui has turned into The Office Genie. My work involves blogging, letter writing, email writing, web copy writing, e-book writing, campaign planning, strategy planning, social media interactions – it’s like I write and talk all day every day, my parent would say it’s the ideal job for me!
My first blog posts were about my day to day life as a Genie but they are growing into sharing my view of the business world. I am passionate about helping small businesses be the best that they can be, standing out from their competition in the small things that come together to give an impression of great service – to find out how we can help you should call me on the number below.
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