Buttons And The Pantomime Audience
Who warms up your callers?
Posted on: 23/12/2013 By: Jenny Eaton
I love Buttons - not the chocolate ones, though I do like them too now you come to mention it! I mean the Pantomime character. Once, several years ago in my Amateur Dramatic Panto days, I played Buttons - a slight oddity I know because I was a girl, but anyway ...
Buttons is the faithful friend of Cinderella and The Office Genie can be the same for you! (Photo courtesy Nobby Clark/Queens Theatre, Hornchurch)
Buttons is the lovable friend of Cinderella, hail fellow, well met type, boy next door. Very loyal and protective of Cinderella. Quite often he is used as the warm up - getting the audience in the mood, making sure that everyone has a good time. Throughout the show he explains stuff to the audience so they understand what is going on and helps to build the audience's loyalty to Cinderella.
It struck me, as I was sat defining the character trying to work out how to weave him into this blog post, that Buttons is a great representative of what we do here at The Office Genie on behalf of our clients.
By using The Office Genie to answer your phones, your customers get a friendly, personal service. We lay down the tone for your ongoing relationships - helping your prospective customers know that they will be looked after by you in a friendly and professional manner.
Because we are a call handling service, not a message taking service, we are able to explain fully to your customers how things work. We can set their expectations for you, talking them through the process. We often book estimate appointments for our clients and we are fully able to explain to the caller why they should have an appointment and selling them the benefits of the appointment vs a price over the phone.
By treating your customers so well, each and every time they call, it makes it much easier for them to stay your customer. These days it is as much about the customer experience as it is about price. When you are a busy business owner, getting to the phone each and every time it rings and being cheerful and friendly (not sounding as if you have been interrupted) is not always possible - which is why we do it for you! If you are good at returning messages - or ask us to pass on information for you then your customers will remain loyal to you.
Everyone loves Buttons - what's not to like? So why not call The Office Genie on +44 (0) 1604 529170 or click here and send us an email and find out about our Call Handling service and how it will complement you - the hardworking Cinderella.
After all, everyone deserves to go to the ball - right?
Until next time ...