Jacqui Frost

Action Adventure Call Handling: For Secret Agents Only!

Is your To-Do List a 'Mission: Impossible'?

Posted on: 05/06/2014   By: Jacqui Frost

Running a business while doing your own call handling can feel like you're starring in your very own action blockbuster. Caught between urgent tasks and a ringing telephone, you feel like agent-on-the-run Ethan Hunt (Tom Cruise) in the 1996 blockbuster 'Mission: Impossible' ...

Do you ever feel like Ethan Hunt on an impossible mission?

Do you ever feel like Ethan Hunt on an impossible mission?

The biggest problem with doing your own call handling is that the telephone always interrupts the tasks you are busy with. Even if it's just a wrong number, your concentration is broken and your train of thought is derailed. Far more valuable working time is lost than the amount of time actually taken up by the phone call.

Research has shown that after each telephone call it will take you 5 - 10 minutes to get back into what you were doing, if not more. So, if you field 6 telephone calls each working day, that's a whole hour vanished like the NCO List in "Mission: Impossible"! And what if you have 12 calls in a day, or 18? How are you ever going to tackle your To-Do List and attend to your core business with call handling holding you hostage like an enemy agent?

You know you need help with your call handling when:

  • You spend so much time finishing things that there's no time left over to enjoy with your family.

  • Your To-Do List gets longer rather than shorter each day.

  • Your daily schedule is hijacked by events and phone calls, making it impossible to clear your To-Do List.

  • You feel like Tom Cruise's character Ethan Hunt - a lone agent pitted against a force beyond your control, always on the run.

Do you ever feel like Ethan Hunt on an impossible mission? It happens to the best of us. Please feel free to share your call handling frustrations with us in the comments section below.

If you have watched 'Mission: Impossible', you will know that Ethan Hunt found a way out of his dilemma, and so can you. Outsourcing your call handling will allow you to focus on the parts of your business that bring in the money. You will have time for those vital tasks that have been losing the fight against the shrill of the telephone:

  • Marketing sales calls.

  • Preparing market pieces.

  • Launching new products and services.

  • Everything else that your constantly ringing telephone has been sabotaging.

The movie's tagline, "Expect the Impossible", applies equally well to The Office Genie. We will save you far more time and effort than a standard telephone answering and message taking service would. Using our call handling services is like having your very own secret agent (without the exploding chewing gum!).

Where possible, we like to reduce the number of call backs a client has to make. We answer your callers' frequently asked questions on your behalf, and make appointments for you in an online diary system. We will also reduce frustration by advising your clients of the best time to call you back.

If your To-Do List feels like a 'Mission: Impossible', we're standing by to assist you with your call handling. Get in touch on 01604 529170 and expect the impossible.

Until next time ...



This blog post will self destruct in five seconds!

More about Jacqui Frost ...


I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.

Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!

I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.

Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!


+44 (0) 1604 529170



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