10 Reasons Your Voicemail Isn't A Call Handling Service

And what you can do about it ...


Voicemail; we all use it. Every single smartphone comes with it and we have it on our business lines to take messages when we're not at our desks. But a call handling service it is not ...

Here are 10 reasons your voicemail isn't a call handling service!

Here are 10 reasons your voicemail isn't a call handling service!

copyright: bialasiewicz / 123rf stock photo (licensee)

Yes, people can leave a message in the hope you'll get back to them, but it's just so impersonal. Have you setup a custom message on your voicemail or is the caller left clueless they've reached the right person?

"Voicemail has many limitations that a call handling service does not!"

So this week, we thought we'd share with you our list of 10 reasons your voicemail isn't a call handling service and we're very sure you're going to agree with many of our ideas.

A call handling service:

  1. Ensures every customer feels heard

  2. Checks that the customer has provided a phone number you can call back on

  3. Doesn’t run out of space for messages

  4. Can take more than one message at a time

  5. Presents the right image at all times

  6. Is straight-forward and easy to use (for both you and your customers)

  7. Doesn’t ever stop working, break or need to be replaced

  8. Makes your customers feel valuable

  9. Gives your business a professional image at all times

  10. Can answer questions, provide directions, and do anything an in-house receptionist would for less than the price of your daily coffee

How many do you agree with?

So if you thought your voicemail is just about good enough and a call handling service is an expensive waste of time, I hope that the list above has changed your mind.

"Would you like to know more?"

If you'd like to learn more about the benefits of a call handling service to your business, do give us a call on or click here to ping over an email and let's see how we can help you.

Until next time ...




More about Jacqui Frost ...


I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.

Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!

I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.

Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!


+44 (0) 1604 529170



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