But there are still busy business owners out there who think they can do it all themselves and keep getting distracted by phone calls when they should be working for the customers and clients.
So we thought we'd put together a list of reasons why you don't need our call handling services. Does any of this sound familiar?
You have a superhuman front of house team who never miss a call and convert every enquiry into a sales opportunity
You don’t mind missing new customers when they call
You feel voicemail is good enough for your existing customers to make contact
Your customers don't mind if you return most of their calls you missed a few days later
You enjoy talking to your clients yourself and have enough time to do that when they call
You happy to always have to answer the phone, including on holiday, in the evenings and your days off
You’re happy with the rate your business is growing
Your client retention is above 99%
Your customer service is far better than that of your competitors
And you already have a great work-life balance
If your business can’t put a very confident tick against at least three items from this list, then you should talk to The Office Genie. The reason is that we really can help you transform your business. It’s not just about answering the phone, we can even deal with each and every call from start to finish.
I had a successful 20-year career as an office manager and personal assistant; however, my job was no longer focused on the customers and became all about the numbers. My customer-focused background began when I was 12 in my father's independent carpet showroom. I had a spell with Marks & Spencer before I moved into office-based jobs. I have worked as a training administrator, a PA and PA/office manager in a variety of industries from manufacturing to the IT education sector.
Meanwhile, my husband Ian, a successful Northampton based Master Decorator and owner of Rainbow Frost, was losing out on work due to missed phone calls. When he was busy, callers were getting his voicemail but weren't leaving messages. I knew how to fix that problem!
I quit my job and took on Ian as the first client of The Office Genie in November 2005. Word quickly spread with the second client coming on board just one week later. The majority of our clients since have come to us through word of mouth recommendations and networking referrals. Over the years, I have become well connected in Northampton and Milton Keynes.
Outside of work I enjoy swimming, roller skating, the theatre and my cats and dogs!
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