The Difference Between Call Handling And A Virtual Assistant

One builds upon the other ...

When people talk to us for the first time, they assume we're just another call handling service. That is our primary service, but providing a virtual assistant alongside was quite logical ...

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10 Reasons You Need To Work With A Virtual PA

Helping your business life run a whole lot smoother ...

The Office Genie is known as a quality call handling service, but did you know that we offer a Virtual PA service too? When you're tight on time, you can delegate to us and we'll get it done ...

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The Benefits Of Call Handling For Letting Agents

What happens when your entire team is busy?

It's a busy time for letting agents right now. With the population growth over the past few years, letting agents are so busy that call handling is really becoming a problem for them ...

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The Sawing Your Business In Half Trick

The perception of missing calls ...

Have you ever seen a magician make a coin disappear? Of course you have. And of course, you know a coin can't just disappear, but the illusion makes it appear that it does ...

Comments:    Views: 1,117   Shares: 12

How to Succeed In Business

By watching children's movies ...

Most of us already know that Disney films can provide life lessons for our children. Perhaps we can learn something too on occasion? Maybe even how to succeed in business?

Comments:    Views: 1,177   Shares: 7

Understanding Customers: Part Two

Beliefs and misconceptions ...

This is part two of a series to help you understand your customers better. If you haven't already, you should read part one because it covers the biggest misconception about behaviour ...

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Call Handling: Frequently Asked Questions

Answers to common questions ...

There is more that unites us than that which divides us, as they say. If you've worked in retail, you know this because nearly every time a barcode doesn't scan the customer will make a joke ...

Comments:    Views: 1,073   Shares: 6

Why Liking Bad News Could Be Bad For Your Business

2016 was awful, wasn't it?

Whatever our personal feelings about the various events that made up 2016, it seems that, on balance, this year was a bit rubbish, doesn't it?

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Understanding Customers: Part One

A brain of two halves ...

I'm a customer quite a lot and I find trying to understand my own behaviour is like running in a circle; I might get some exercise, but I'll end up right back where I started ...

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Call Handling For Professional Service Firms

Handle calls without compromising service ...

I'm often asked if there's a type of business which can benefit most from a call handling service? The short answer is 'no'; the potential value is more to do with your current phone status ...

Comments:    Views: 1,536   Shares: 6

Three Ways Your Business Is Like 'Home Alone'

I'm sure you've seen the movie, but just in case ...

In Home Alone, Kevin's family go away for Christmas. Kevin is left behind via an improbable series of coincidences. The Wet Bandits are in town and they know which families are away ...

Comments:    Views: 1,413   Shares: 7

Business, Evolution And You

The art of keeping up ...

Business, markets and economics are tricky. They're art more than science. And, as anybody who has tried to make a stupid clay pot that just wouldn't stop falling over, knows; art is hard ...

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Want To Know Which Christmas Ad Is The Best?

And why we care ...

In my email yesterday, I said I would tell you which Christmas ad was the best. A lot of people would make you wait until the end, but I'm not going to because I'm honest, open and caring ...

Comments:    Views: 1,415   Shares: 21

Birthdays Are The Milestones Of Your Business Success

Also there are presents ...

The Office Genie is celebrating 11 years as a successful business. The sad truth is that the majority of companies simply don't survive that long. 95% don't trade longer than five years ...

Comments:    Views: 1,108   Shares: 23

The Explosive Spark That Started Your Business

It's (almost) Bonfire Night ...

This Saturday night there will be sparks flying everywhere! Colourful bolts of fire launching into the sky, creating beautiful imagery that leaves us standing there with our mouths wide open ...

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