Call Handling For The Cost Conscious

You get what you pay for ...

In today's uncertain economic environment, many small business owners and solo entrepreneurs have to consider the costs against the benefits of taking on a new service like call handling ...

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Every Call Counts: Some Real World Examples

Do these Office Genie clients sound like you?

There has been an explosion in the number of self-employed and micro-business owners thanks to the gig economy. So one thing is for sure: every call counts ...

Comments:    Views: 194   Shares: 4

Working From Home: Do You Live In A Not-Spot?

And how's your broadband?

We all love the idea of working from home, don't we? Fitting our office hours around the kids or the appeal of staying in our pyjamas for most of the day. But what if we live in a not-spot?

Comments:    Views: 669   Shares: 4

How A Virtual Assistant Can Save Your Driving Licence

Or do you fancy a £200 fine and six points?

The mobile phone has become ubiquitous throughout the world, but with more and more road accidents being put down to driver distraction, a virtual assistant might just save your licence ...

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How To Know If You Need Call Handling Or A Virtual Assistant

That depends on how busy you are ...

The Office Genie is well known for our call handling service though more and more of our clients are now requesting extending their service with us being their virtual assistants too ...

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The Difference Between Call Handling And A Virtual Assistant

One builds upon the other ...

When people talk to us for the first time, they assume we're just another call handling service. That is our primary service, but providing a virtual assistant alongside was quite logical ...

Comments:    Views: 1,006   Shares: 4

10 Reasons You Need To Work With A Virtual PA

Helping your business life run a whole lot smoother ...

The Office Genie is known as a quality call handling service, but did you know that we offer a Virtual PA service too? When you're tight on time, you can delegate to us and we'll get it done ...

Comments:    Views: 1,274   Shares: 17

The Benefits Of Call Handling For Letting Agents

What happens when your entire team is busy?

It's a busy time for letting agents right now. With the population growth over the past few years, letting agents are so busy that call handling is really becoming a problem for them ...

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The Sawing Your Business In Half Trick

The perception of missing calls ...

Have you ever seen a magician make a coin disappear? Of course you have. And of course, you know a coin can't just disappear, but the illusion makes it appear that it does ...

Comments:    Views: 1,565   Shares: 12

How to Succeed In Business

By watching children's movies ...

Most of us already know that Disney films can provide life lessons for our children. Perhaps we can learn something too on occasion? Maybe even how to succeed in business?

Comments:    Views: 1,264   Shares: 7

Understanding Customers: Part Two

Beliefs and misconceptions ...

This is part two of a series to help you understand your customers better. If you haven't already, you should read part one because it covers the biggest misconception about behaviour ...

Comments:    Views: 1,058   Shares: 7

Call Handling: Frequently Asked Questions

Answers to common questions ...

There is more that unites us than that which divides us, as they say. If you've worked in retail, you know this because nearly every time a barcode doesn't scan the customer will make a joke ...

Comments:    Views: 1,142   Shares: 6

Why Liking Bad News Could Be Bad For Your Business

2016 was awful, wasn't it?

Whatever our personal feelings about the various events that made up 2016, it seems that, on balance, this year was a bit rubbish, doesn't it?

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Understanding Customers: Part One

A brain of two halves ...

I'm a customer quite a lot and I find trying to understand my own behaviour is like running in a circle; I might get some exercise, but I'll end up right back where I started ...

Comments:    Views: 1,651   Shares: 6

Call Handling For Professional Service Firms

Handle calls without compromising service ...

I'm often asked if there's a type of business which can benefit most from a call handling service? The short answer is 'no'; the potential value is more to do with your current phone status ...

Comments:    Views: 1,625   Shares: 6

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